Stellarik

Refund Policy

Last updated: January 1, 2025

Our Commitment

At Stellarik, we stand behind the quality of our services and products. This Refund Policy outlines the conditions under which refunds are provided and the process for requesting a refund.

Service-Based Refunds

Consulting Services

For consulting and professional services:

  • Before Work Begins: Full refund if you cancel before the project starts
  • First Week: 50% refund if you're not satisfied within the first 7 days
  • After Week 1: Refunds evaluated on a case-by-case basis
  • Completed Milestones: No refunds for completed work milestones

Custom Development Services

For custom software development projects:

  • Deposit: Non-refundable after initial discovery phase begins
  • Milestone-based: Refunds only available for uncompleted milestones
  • Quality Issues: We'll fix issues at no charge before considering refunds
  • Scope Changes: Refunds not applicable for requested scope changes

Product-Based Refunds

Software Products (SaaS)

For our subscription-based software products:

  • 30-Day Money-Back Guarantee: Full refund within 30 days of purchase
  • Monthly Subscriptions: Cancel anytime, no refund for current month
  • Annual Subscriptions: Pro-rated refund available within first 60 days
  • After 60 Days: No refunds for annual plans

One-Time Purchases

For one-time software purchases:

  • 14-Day Return: Full refund if requested within 14 days
  • Technical Issues: Extended refund period if product doesn't work as described
  • License Keys: Refunds only before activation

Refund Eligibility

Eligible for Refund

  • Product or service doesn't work as described
  • Technical issues that cannot be resolved
  • Duplicate purchases or billing errors
  • Cancellation within the money-back guarantee period
  • Failure to deliver service as contracted

Not Eligible for Refund

  • Change of mind after work has commenced
  • Completed deliverables or milestones
  • Training or onboarding services already provided
  • Custom work or configurations
  • Third-party costs (hosting, domains, licenses)
  • Violations of Terms of Service

Refund Process

How to Request a Refund

  1. Contact Us: Email refunds@stellarik.com with your request
  2. Provide Details: Include order number, reason for refund, and any relevant details
  3. Review Period: We'll review your request within 2-3 business days
  4. Resolution: Receive approval or discuss alternative solutions
  5. Processing: Approved refunds processed within 5-10 business days

Required Information

To process your refund request, please provide:

  • Full name and email address used for purchase
  • Order or invoice number
  • Date of purchase
  • Detailed reason for refund request
  • Screenshots or documentation of any issues

Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

  • Credit Card: 5-10 business days to appear on statement
  • PayPal: 3-5 business days
  • Bank Transfer: 7-14 business days
  • Check: Mailed within 10 business days (if applicable)

Partial Refunds

In some cases, we may offer partial refunds:

  • Pro-rated: Based on unused portion of service
  • Completed Work: Minus the value of completed deliverables
  • Administrative Fee: Small fee may apply for payment processing

Cancellation Policy

Subscription Services

  • Cancel anytime through your account dashboard
  • Access continues until end of current billing period
  • No automatic refund for remaining days
  • Reactivate anytime without penalty

Ongoing Projects

  • 30-day written notice required
  • Payment due for all completed work
  • Source code and deliverables transferred upon final payment
  • Cancellation fee may apply (typically 20% of remaining contract value)

Dispute Resolution

If you're not satisfied with our refund decision:

  1. Appeal: Request a review from our management team
  2. Mediation: We'll work with you to find a fair solution
  3. Escalation: Contact our customer service director
  4. Chargeback: Last resort - may affect future service access

Chargebacks

Before filing a chargeback with your bank:

  • Contact us first - most issues can be resolved quickly
  • Chargebacks may result in account suspension
  • Evidence of service delivery will be provided to your bank
  • Chargeback fees may be passed on if found unjustified

Special Circumstances

Force Majeure

In cases of events beyond our control (natural disasters, pandemics, etc.), we'll work with you to:

  • Extend project timelines without penalty
  • Offer alternative solutions
  • Provide partial or full refunds if delivery is impossible

Business Closure

If your business closes or circumstances change:

  • Contact us immediately
  • We'll work out a fair resolution
  • May offer discounted continuation or partial refund

Money-Back Guarantee

We offer a 30-day money-back guarantee on most services with the following conditions:

  • You must give us a chance to resolve any issues first
  • Provide detailed feedback about what didn't meet expectations
  • Return any materials or deliverables provided
  • Allow us to learn from the experience

Updates to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the new policy.

Contact Information

For refund requests or questions about this policy:

  • Email: refunds@stellarik.com
  • Phone: +1 (555) 123-4567
  • Address: 123 Innovation Street, Tech City, TC 12345
  • Hours: Monday-Friday, 9 AM - 6 PM EST

Note: We're committed to your satisfaction. If you're experiencing any issues with our services or products, please reach out to us before requesting a refund. We're here to help and often can resolve issues quickly.